1. Standard Eligibility
Subscription payments are generally non-refundable. Refund eligibility is strictly limited to cases of verifiable technical failure where the platform is inaccessible or non-functional for a period exceeding 24 consecutive hours due to internal server errors.
2. Neural Consumption Policy
Due to the high operational costs of GPU infrastructure and real-time AI processing, refunds are only considered for accounts with ZERO (0) neural generations, chat interactions, or image creations. Any interaction with the AI nodes constitutes service fulfillment and immediately voids refund eligibility.
3. The 72-Hour Window
All refund requests must be submitted through our official support channel (support@createme.pro) within 72 hours (3 days) of the initial transaction. Requests received after this period will not be considered.
4. Exclusions
Refunds are not granted for changes of mind, accidental purchases where usage has occurred, or user-side technical issues (such as internet connectivity or device incompatibility).
5. Processing Sync
Approved refunds are processed within 5-10 business days through the original payment method (Midtrans/LemonSqueezy). Please note that once a refund is issued, all access to premium characters and neural history will be permanently terminated.
Neural Ethics Framework Compliance
This documentation is part of the **CreateMe AI Transparency Node**. Our legal frameworks are dynamically linked to our operational ethics. In cases of discrepancy, the Master English Protocol remains the primary authority.